Shipping & Returns

Enjoy your shopping Vita33 in the shortest time possible and at the best price! With our methods of shipment you have your products in your home quickly. These are our methods of delivery:


Germany, France and Italy:

Home Delivery - Postal Service. Prices for orders with a maximum weight of 2 kg. Estimated delivery time 3-6 working days from when the order is shipped from our warehouse

For orders of € 0 to € 50 - € 4.99

For orders over 50 € - FREE

For each extra to spend 2 kg in the same order Kg will be added to the price € 5 shipping


Rest of Europe:

Home Delivery - Postal Service. Home delivery in 5-20 working days. Necessary signature for the package. Prices in Euros according to weight order - is automatically calculated when ordering, prior to confirmation of it:

0gr - 100g: 5.85 €

101gr - 200gr: 9.07 €

201gr - 350gr: € 14.33

351gr - 500gr: € 22.68

501gr - 1000gr: € 26.13

1.001gr - 1500gr: € 41.44

1501gr - 2000gr: € 47.37

+ 2001gr: € 60.50

+ 5kg (automatically calculated when you place your order, before confirming).


Rest of the world:

Post -Sending certificate. Home delivery in 5-20 working days. Necessary signature for the package. Prices in Euros according to weight order - is automatically calculated when ordering, prior to confirmation of it:

0.050Kg: 7,14€
0.1Kg: 7,38€
0.25Kg: 8,17€
0.5Kg: 9,80€
1Kg: 12.87€
1.5Kg: 16.03€
2Kg: 19.10€
+de 2 Kg: 24.99€


+ 5kg (automatically calculated when you place your order, before confirming).

IMPORTANT: The products shipments to outside the European Union may be subject to customs charges on arrival at the destination shipping. These expenses will not stop Vita33 nor are our responsibility and we can not take care not know the exact amount payable on receipt of an order. Check with your post office before asking indicating the euro amount of the order you want to do, so they can tell.

 


All these prices are automatically calculated when ordering on our website. For any questions or contact us from the "contact" section of our Web query.

VERY IMPORTANT: INDICATE PROPER DELIVERY ADDRESS WHEN ORDERING ANY CHANGE OF ADDRESS ONCE THE ORDER PASS THE STATE "PREPARING" will be an extra cost of 3 EUROS IN ADDITION TO 3 DAYS DELAY IN ITS DELIVERY ORDER.

IMPORTANT: The times for all shipping methods shown are estimates also start counting from when the order has left our warehouse sent. In seasons promotions or discounts may be delays in the departure of orders from our warehouse. If your order has not come to the following 3 working days to the realization or payment of your order please contact us and we will inform you of the estimated shipping time and delivery time. In normal days, all orders placed and / or paid before 12 noon (Spain (Peninsula - GMT + 1)) will be shipped the same day. The verification of transfer payments is made from Monday to Friday (weekdays) at 12 noon. If you paid your order by revenue after 12 noon it will be checked the next day. Transfer payments may take to reach our account until 72h. working. Shipping products to the Canary Islands, Ceuta and Melilla may be subject to customs charges on arrival at the destination shipping. These expenses will not stop Vita33 nor are our responsibility and we can not take care not know the exact amount payable on receipt of an order (according to some customers, may vary from 6-18 €, according to amount of the order). Check with your post office before asking indicating the euro amount of the order you want to do, so they can tell.

Return Information:


Produts with early expiratión date discount do not have refound.
 
Our electrical products have the following guarantees:

Guarantee of origin. If at the time you receive your product would find it is defective it will be replaced, completely free of charge for a new product, provided that the product has not been used and communicated the problem before 12h after receiving your order. By decision of Vita33 and certain discounted products, a refund of the amount of change will take place, after checking their status. If change is necessary to return the entire source material and that the merchandise has not been manipulated or altered, which is in perfect condition and with all original packaging or protective plastic. Please contact us soon to process the product change from the "contact" section of our website.

Pack the product as far as possible as you received it, to prevent damage during transport. Do not use tapes or write directly on the original product packaging. It is imperative that a copy of the invoice or purchase ticket in it. Send the transport agency to pick up the package and, once reviewed and verified product defect, we will proceed to send a new product to the customer in the shortest possible time. Otherwise (ie, if the product does not present any anomaly) the customer will receive, again, the same product.

You can request your refund through the contact section of our website is essential to certify their return number on the outside of the package.

Important: any product that has suffered damage in the packaging or the product itself is not acceptable, we recommend not removing the protective plastic if any to check the perfect functioning of your article.

Manufacturer Warranty. All our products other than consumer goods enjoy two-year limited manufacturer's warranty. Consumer goods (makeup, food, creams, gels, etc ...) can be replaced only by default in time to be received and must communicate the problem before 12h after receiving the goods.

In case of failure or breaking contact us and we will manage product repair.

Before submitting your article should contact us to let us shipping and return authorization. Pack the product in a closed and perfectly equipped package to prevent damage during transport. Include a brief description of what happens to the product as well as a copy of the invoice or receipt.

Important: Any manipulation or repair by unauthorized personnel will void the warranty. Always contact an official SAT Vita33 or brand.

Incorrect product or missing. If the delivered product does not match the requested order or missing in shipment I must inform us immediately. Contact via the contact section of our website before 12 hours after receipt of order and process your issue as soon as possible. We can not address claims of this nature out of time.
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